Thomas Agustin-Hanson

Thomas Agustin-Hanson is an experienced operations manager currently at Nuvolo since January 2023, previously serving as an operations supervisor at DoorDash from September 2020 to November 2022, where significant improvements were made in bug reporting and product fixes. Prior experience includes roles as a customer success manager and implementation consultant at Samsara, Inc. from May 2019 to May 2020, where Thomas adeptly resolved client escalations and facilitated onboarding processes. Early career highlights include a promotion at LendingClub from member support to learning and development facilitator and a position as a machine operator at Takara Sake USA, Inc. Thomas holds a Bachelor of Arts in Japanese Language and Literature from San Francisco State University and possesses a solid foundation in customer service and operational efficiency.