Leah Black

Leah Black is an experienced professional with a solid background in customer service and operational roles. Currently serving as a Training and Development Analyst at NW Natural since April 2018, Leah is responsible for monitoring customer interactions to uphold quality assurance and troubleshooting technological issues within the customer service department. Previous roles at NW Natural include Marketing Program Manager/Analyst and Service Solutions Dispatcher. Additionally, Leah has contributed to Golf Scorecards Inc. as the lead Customer Service Associate, providing comprehensive support throughout the customer order process. With earlier experience in customer service roles at Educational Credential Evaluators and ManpowerGroup, and a customer-facing position at Siegel Marketing Group, Leah has developed strong communication and problem-solving skills. Leah's educational background includes attendance at the University of Wisconsin-Milwaukee following graduation from Cadott High School.