Customer Service and Support

The Customer Service and Support team at NW Natural is dedicated to ensuring a positive experience for customers by providing assistance with inquiries, service requests, and energy assistance programs. This team, comprising roles such as Customer Service Representatives and a Customer Contact Center Manager, focuses on effective communication and support to address customer needs, enhance service delivery, and drive customer satisfaction. Additionally, the Deskside Support Technician and Service Delivery Analyst contribute to resolving technical issues and optimizing operational processes, ensuring that customers receive prompt and efficient solutions.