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Tiffany Wood

Director, Product Delivery Operations at NWP Services Corporation

Tiffany Wood has a diverse work experience spanning multiple industries. Tiffany started their career at SportsLine Distributors as an Executive Assistant in 1999. Tiffany then worked at Commercial Security Solutions as an Office Manager and Sales Administration Manager for a brief period in 2000. Tiffany then moved on to Prime Resources International, where they held the position of General Manager and Controller from 2001 to 2010. During their time at Prime Resources International, they were responsible for creating processes and infrastructure to support sales growth and managing various operational aspects of the company.

In 2011, Tiffany joined NWP Services Corporation as a Manager of Rates and Billing. In this role, they managed a team of 12 analysts and was accountable for the on-time and accurate billing of 3500 properties and 600,000 resident bills. Tiffany also played a key role in stabilizing the quality and service for important accounts, leading to successful contract renewals. Additionally, Tiffany decreased the error/defect rate by 1.5% and reduced overtime expenses by 200%. Tiffany was later promoted to the Director of Product Delivery Operations position, where they managed a team of 20 analysts and was responsible for overseeing bill print vendor management and executive chair responsibilities.

Overall, Tiffany Wood has demonstrated strong leadership skills and a track record of success in operations, customer service, and finance roles throughout their career.

Tiffany Wood attended the College of Lake County from 1999 to 2000, where they pursued a major in General Studies. Additionally, in April 2013, they obtained a certification in Lean Six Sigma - White Belt, although the institution from which they obtained this certification is not specified.

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Timeline

  • Director, Product Delivery Operations

    November, 2012 - present

  • Manager, Rates & Billing

    April, 2011