Jingying Gao

Jingying Gao is an experienced IT Analyst II at NewYork-Presbyterian Hospital, specializing in support across various operational areas including nursing units, labs, and administrative offices. Responsibilities include troubleshooting user issues, maintaining hardware, and improving workflow efficiency, achieving a significant reduction in open ticket counts. Previous roles include User Support Technician at Fordham University, where training and technical support were provided to clients, and Group Leader Assistant at Grand Street Settlement, overseeing activities for children. Jingying holds a Bachelor's Degree in Computer Science from Fordham University and is currently pursuing a Master’s Degree in Cyber/Computer Forensics and Counterterrorism at New York University.