The New York Times
Karen Pace is a seasoned professional with extensive experience in customer care and operations management. Currently serving as Senior Manager in Care Operations Strategy at The New York Times since March 2019, Karen has held several key roles within the organization, including Senior Manager of Content Operations and Content Operations Manager. Prior experience includes managing training and knowledge bases at Via - On-Demand Transit and providing exceptional customer service at ModCloth. Additionally, Karen has interned in educational settings and has experience in training and translating within corporate environments. Holding a Bachelor's Degree in French Language and Literature from the University of Pittsburgh, Karen's diverse skill set spans operational strategy, training development, and multilingual customer support.
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The New York Times
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The New York Times (NYT or The Times) is an American newspaper based in New York City with worldwide influence and readership. Founded in 1851, the paper has won 125 Pulitzer Prizes, more than any other newspaper. The New York Times is ranked 17th in the world by circulation.