Nikki Todd

Nikki Todd currently serves as the Head of Delivery at nZero, leading customer success and onboarding by utilizing AI and machine learning to enhance customer experiences. Previously, at The Coca-Cola Company, Nikki held various significant roles, including Vice President of Global Collaboration, where notable achievements included increasing click-to-purchase by 70% and generating an additional $50M in revenue. As Vice President of Digital, Nikki managed B2B and D2C operations, achieving a doubling of B2B revenue to approximately $1B. Other positions included Group Director of Modernization, where systems modernization led to over $10M in savings, and roles focused on customer care strategy and business transformation for major clients. Nikki's early career included strategic roles at The Home Depot and ICF International. Academic credentials include a Bachelor’s Degree in Environmental Engineering and Public Policy from Washington University in St. Louis, an MBA from Georgia Institute of Technology, and executive education in Applied Analytics from MIT Sloan School of Management.