Abi Selvaratnam

Abi Selvaratnam has extensive experience in contact center management, currently serving as the Contact Center Channel Optimization Manager at O2E Brands since September 2014. In this role, Abi is responsible for enhancing contact center processes and technology to improve both representative and customer experiences, particularly for the 1800-GOT-JUNK? brand. Previous roles at O2E Brands include Manager of Sales Center Quality Assurance, leading a team to ensure quality for over 350 agents, and Quality Assurance Lead, focusing on feedback and complaint resolution processes for franchise locations. Abi began a career in customer service as a Sales Agent with You Move Me and has also served as a Shift Coordinator at Burger King, managing teams and financial operations during high-demand periods.