Ayush Kumar

Ayush Kumar has extensive experience in machine learning and natural language processing, currently serving as Manager of Machine Learning at Observe.AI since September 2018, where responsibilities include building large language models and generative AI solutions for contact center applications. Previous roles include Senior ML Scientist at Observe.AI, focusing on constructing language models and improving call center quality management processes, and Research and Development Engineer at IPsoft Inc., where efforts centered on enhancing the conversational capabilities of the AI agent Amelia. Ayush has also contributed to sentiment analysis research at the Indian Institute of Technology, Patna, and interned at Technische Universität Darmstadt on aspect-based sentiment analysis. Educational qualifications include a Master's degree in Computer Science from the Georgia Institute of Technology and a Bachelor's degree in Computer Science from IIT Patna.