Observe.AI
Sharni Bruce Medina serves as the Director of Customer Marketing at Observe.AI since April 2024, previously holding the same title at BlueJeans by Verizon from April 2018 to April 2024, where responsibilities included developing strategic initiatives for customer advocacy and engagement. Prior experience encompasses leadership roles in customer advocacy at Micro Focus and Hewlett Packard Enterprise, focusing on customer success strategies and event management. Sharni's career began with operational support in client services across various prestigious organizations, including Major League Baseball and the National Basketball Association. Sharni holds a Master's degree in Sport Management from the University of San Francisco and a Bachelor’s in Physical Education from the University of Alberta.
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Observe.AI
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Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.