Observe.AI
Vishal Kumar is an experienced software testing professional with a career spanning over a decade in software development and quality assurance. Currently serving as an SDET III at Observe.AI since September 2020, Vishal has previously held significant positions such as Senior Software Development Engineer in Test at LoadShare Networks Pvt Ltd and Software Development Engineer in Test at bigbasket.com. With a strong foundation in test case creation, automation testing using TestNG Framework in Selenium with Java, and sanity testing, Vishal's expertise has been honed through various roles, including Senior System Engineer at Infosys. Vishal holds a Bachelor of Engineering in Computer Science from Visvesvaraya Technological University.
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Observe.AI
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Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.