Mariana A. Cattini Copatto

Mariana A. Cattini Copatto has a diverse work experience spanning various roles and industries.

In 2021, they worked for Octadesk as a Financial Support, where they were responsible for tasks such as issuing invoices and bills, managing accounts receivable, handling collections, and providing financial support for sales. Mariana also dealt with contract addendums, customer support through chat, email, and WhatsApp, and prepared financial proposals and invoice details. Mariana had knowledge of the Superlógica billing system.

Prior to that, in 2020, Mariana worked as a Customer Success Manager for Caricanecas. Their role involved customer service, onboarding clients, and monitoring sales performance.

From 2017 to 2019, Mariana was an Analyst of Digital Customer Support at PagSeguro UOL. Their responsibilities included providing support and assistance to customers through chat, email, social media, and other communication channels. Mariana focused on delivering personalized and high-quality customer experiences and managed customer satisfaction through NPS scores.

In 2016, Mariana worked as an Analyst of Customer Service at Allianz Worldwide Partners, specifically supporting the Hyundai car manufacturer. Their duties included addressing customer inquiries and concerns through chat, email, and phone, as well as analyzing and addressing customer feedback on platforms like Reclame Aqui.

Earlier in their career, Mariana worked at Bombril in various positions. Mariana worked as an Analyst of Sales Operations from 2014 to 2015, and prior to that, they held the role of Administrative Analyst from 2011 to 2014.

Overall, Mariana A. Cattini Copatto has gained extensive experience in customer support, sales operations, and administrative roles throughout their career.

Mariana A. Cattini Copatto's education history is as follows:

In 2007, they enrolled at Universidade Metodista de São Paulo and completed their Bachelor's degree in Public Relations in 2011. Their field of study was Communication.

In 2015, Mariana attended King's College for a brief period to study English as a Second Language.

Mariana also had a short-term course experience at The College of Saint Rose in 2015, where they explored various subjects.

In addition to their formal education, Mariana obtained several certifications. In July 2020, they completed the "Técnicas Inovadoras para Atendimento ao Cliente" certification from LinkedIn. Then, in January 2021, they received a "Certificado Marketing Digital" from Mirago Marketing Digital. Finally, in August 2021, Mariana attained the "Como Lidar com Clientes Insatisfeitos" certification, also from LinkedIn.