Valéria Santos

Valéria Santos has worked in various positions throughout their career. Valéria began as an Assistant in Human Resources at the Instituto Racine from March 2013 to February 2015. Valéria then became an Assistant in Academic Secretariat at Faculdade de Ciências Médicas da Santa Casa de São Paulo from October 2015 to August 2016. Valéria later worked as a Publicity Assistant at Editora do Brasil from February 2017 to February 2019. From October 2019 to May 2021, they worked as a Relationship Consultant at Seven Trade Marketing. Currently, they are employed at Octadesk as a Full Support Analyst, starting in June 2021 and transitioning to a Senior Support Analyst in May 2023.

Valéria Santos completed their education history as follows:

From 2020 to 2022, they attended Universidade Estácio de Sá, where they obtained a degree in Gestão de Qualidade with a focus on Qualidade.

Prior to that, from 2014 to 2018, they studied at Universidade Cruzeiro do Sul, where they earned a degree in Pedagogia e Educação.

In addition to their formal education, Valéria also obtained several certifications. Valéria completed the "Octadesk para Especialistas" certification at Octadesk in June 2021. In May 2020, they completed the "Curso de atendimento: Customer Hero!" certification, also at Octadesk. In April 2020, they obtained the "Técnicas de Comunicação Interpessoal" certification from LinkedIn, followed by the "Fundamentos de Gestão de Tempo" certification in March 2020, also from LinkedIn.

Valéria also has additional certifications, but the dates and institutions for these certifications were not provided. These include "Auditoria Interna" from Fundação Getulio Vargas, "COMUNICAÇÃO EFETIVA" from Findes, "Certificação em Customer Success" from RD University, "Construindo uma Estratégia de Inteligência Artificial" from Hi Academy, "Customer Success - Como Conquistar e Manter Clientes" from Sebrae RN, "Etiqueta Empresarial e Ética no Mercado de Trabalho" from Catho On Line, "Excelência no Atendimento" from Catho on Line, "Fatores Humanos nas Organizações" from Cruzeiro Do Sul Educacional (obtained twice), "Fundamentos da Experiência do Cliente" from Universidade Tracksale, "GESTÃO EMOCIONAL NAS ORGANIZAÇÕES" from EAD.br, "Gestão Estratégica de Recursos Humanos" from Fundação Getulio Vargas, "Gestão da Qualidade e Processos" from Fundação Getulio Vargas, "MENTALIDADE DO DESENVOLVIMENTO CONTÍNUO" from PUCRS Online, "NPS: Mapeando a satisfação do seu Consumidor" from Hi Academy, and "Planejamento e Gestão de Carreira & Estratégias de Avaliação de Pessoas" from Catho On Line.

These certifications demonstrate Valéria's commitment to continuous learning and professional development in various fields, including quality management, communication, and customer success.