Sylvia Flores

Sylvia Flores has been working in the operations and customer service industry since 2005. Sylvia began their career as a Customer Service Manager at Dream Products Inc., where they managed the company's customer service and call center quality control. Sylvia was responsible for tracking all agent performance, professionally handling refunds and credits, and processing exchanges in a timely manner. In 2021, Sylvia began working as a Senior Shipping Operations Manager at Odacité Skincare. Prior to this role, they were the Director of Operations at Dream Products Inc., where they were accountable for managing overall operations for a leading company specializing in providing unique items within e-commerce sites and direct-to-consumer catalogs. Sylvia provided daily strategic direction and continually implemented process improvements while supervising ~130 employees within 1 domestic and 2 overseas customer service call centers, 3 company warehouses, a mail processing department, and a returns department. Sylvia also maintained and managed over 3K SKU’s in merchandise worth over $4M, overseeing the processing of ~25K orders per week.

Sylvia Flores attended the University of Phoenix from 2010 to 2014, where they earned a Bachelor of Science in Criminal Justice Administration with an emphasis on Human Services.