Jhonamae Leigh Garcing

Jhonamae Leigh Garcing has a significant work experience in the IT field. Jhonamae Leigh started their career at Qualfon in 2010 as an International IT Service Desk Technician, where they were responsible for handling IT issues and queries from agents and staff. Jhonamae Leigh also had basic knowledge of active directory tasks such as resetting passwords and creating email accounts. In 2021, they joined Conduent as an IT Operations Services Analyst, specializing in Major Incident Management. Their role involved providing global support for clients, determining incident priority, coordinating technical bridge calls, and sending regular technical updates. Currently, Jhonamae is working at OfficePartners360 as a Senior Team Lead - IT, starting in April 2022.

Jhonamae Leigh Garcing obtained a Bachelor's Degree in Bachelor of Science in Information Technology from the Asian College of Technology - Cebu. Jhonamae Leigh also has several additional certifications, including a Six Sigma Green Belt Certification from Leadership Academy in 2020, and an ITIL® Foundation Certificate in IT Service Management from AXELOS Global Best Practice in 2018. Additionally, they have obtained several certifications in efficient time management, customer service fundamentals, troubleshooting common PC issues, and other IT-related topics from Lynda.com in 2018.