Albena Yordanova

Albena Yordanova is an experienced Engagement Manager at OfficeRnD since April 2018, where responsibilities include team leadership, overseeing customer success initiatives, and managing onboarding processes. Prior roles at OfficeRnD encompass Manager of Customer Success and Manager of Onboarding, focusing on the organization of workflows, KPI analysis, customer communication, and collaboration with product teams to prioritize customer needs. Albena's background includes customer service positions at HP Inc Bulgaria and Hewlett Packard Global Delivery, providing valuable experience in case management, training, and ensuring service compliance. Albena holds a degree from Sofia University St. Kliment Ohridski.