Officeworks
Swapnali Tuscano is a Business Analyst at Murdoch Children's Research Institute since August 2021, focusing on workshops to gather user requirements and maintain stakeholder engagement. With experience at Officeworks in various roles including Sales Team Member, Coordinator, and Keyholder since August 2017, responsibilities included customer service and managing the Print and Copy department. Previously, during a Data Science Internship, Swapnali effectively gathered user requirements and analyzed data, resulting in a $4 million cost saving through optimized storage strategies. Prior experience as a Systems Engineer at Tata Consultancy Services involved working closely with stakeholders to define business objectives. Swapnali holds a Master's degree in Data Science from Monash University and a Bachelor's degree in Computer Science from St. Francis Institute of Technology.
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Officeworks
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Established in 1994 in Richmond, Victoria, Officeworks is passionate about helping make bigger things happen for its customers, team, the community and stakeholders. It operates 168 stores across Australia, a website that is home to more than 40,000 products, a national call centre, and a business team that helps micro, small and medium-sized businesses start, run and grow. Officeworks offers customers a wide range of office supplies, technology, furniture, art supplies, education resources and helpful services like print & create and on-site and remote tech support through Geeks2U – delivering an experience that is easy and engaging, no matter how customers choose to shop. Officeworks is focused on the safety, wellbeing and career progression of the nearly 10,000 team members it employs. It’s also dedicated to operating in a sustainable manner, including building and maintaining meaningful connections with the communities in which it operates, fundraising for its national partners and local community groups, continuing to reduce its impact on the environment and source responsibly.