Charlotte Baker

Charlotte Baker has extensive work experience in the energy regulation sector. From 2017 to the present, they have been working at Ofgem in various leadership roles. As the Head of Enquiries in the Delivery and Schemes directorate, they lead a team of 50 people based in London and Glasgow. Charlotte is also a part of the senior leadership team within the directorate. Prior to this role, they served as the Lead Operations Manager, where they led an operational team in London and Glasgow, focusing on improving the administration of environmental schemes. From 2014 to 2017, Charlotte worked as a Customer Service Manager at Ofgem, where they managed a team of call and email handlers and implemented quality frameworks to enhance the customer experience. Charlotte also has experience as a Data Analyst during this time. Overall, Charlotte Baker has demonstrated extensive leadership experience and expertise in the energy regulation and customer service sectors.

Charlotte Baker has a Bachelor of Architecture degree from both the École nationale supérieure d'architecture de Paris-La Villette and the University of Strathclyde. Charlotte also holds a postgraduate diploma in Advanced Architectural Design from the University of Strathclyde.