Irene Anderson

Irene Devanney is an experienced professional in customer relations and compliance management, currently serving as an Assistant Engagement Manager at Ofgem since March 2022. Prior to this role, Irene spent over 20 years at esure Group, progressing through various positions, including Customer Relations Manager, where responsibilities included ensuring adherence to complaints handling processes and FCA regulations. As a Customer Relations Team Leader, Irene was the primary contact for complex complaint escalations, emphasizing compliance with FCA standards. Additionally, Irene honed communication and analytical skills as a Customer Relations Executive and began the career as a Customer Service Specialist.