Erica Verissimo

Erica Verissimo has been working in the customer service industry for over two decades. At Oi/Telemar, Erica currently holds the role of Customer Service Quality Manager, where Erica is responsible for mapping, improving, and controlling operational processes to enhance customer service quality. Prior to this, at Contax, Erica held positions as Project Manager for Customer Service and Strategy Manager for Credit and Collection. Additionally, at American Express, Erica was a Project Leader overseeing re-engineering, infrastructure, and process improvement projects. Erica has a strong educational background with degrees from PUC Minas and Fundação Dom Cabral.