Jennifer Bacon

Jennifer Bacon is an accomplished operations executive with extensive experience in leadership roles within the technology and customer service sectors. Currently serving as the VP of Operations at OJO Labs since January 2020, Jennifer previously held the position of VP of Sales Learning & Development at Main Street Hub, where innovative training strategies were developed. Prior to that, as Senior Director of Customer Operations at Alchemy Systems, Jennifer improved customer service delivery. Jennifer's career also includes significant contributions at Dell as Global Instructional Design Manager and Performance Consultant in Learning & Development, where Jennifer led global instructional design teams and enhanced customer experience through targeted learning interventions. Additionally, at MCI/Verizon, Jennifer managed a call center's support teams, demonstrating a strong ability to lead operations and improve team performance.