Alex Y. is a Senior Escalation Manager at Okta, where they have actively managed complex customer support cases since 2024. Previously, Alex held the position of Escalation Manager at Okta from 2021 to 2024. They also worked as a Senior Technical Support Engineer at OneLogin from 2018 to 2020 and gained experience as an IT System Administrator at Validant from 2015 to 2018. Alex earned a Bachelor of Business Administration in Information Systems Technology from Cal State Fullerton in 2012.
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