Craig Cousins

Craig Cousins is a seasoned professional with extensive experience in business value management and customer success across various industries. Currently serving as Sr Business Value Manager at Okta since September 2021, Craig previously held senior roles at Coupa Software and PROS, where responsibilities included leading value services and overseeing customer success initiatives. Craig has also contributed significantly to Deloitte Consulting as a Manager, directing teams in functional and user experience design for large clients. Earlier career positions included consulting roles at PeopleSoft, Intelitix, eLoyalty, BSG, and RMT, focusing on CRM implementations, project management, and engineering support. Craig holds a BS in Civil/Environmental Engineering from Rice University.