Eric Fladeland

Eric Fladeland possesses extensive experience in customer success and technical support management, currently serving as a Senior Customer Success Manager at Okta, Inc. since November 2019. Prior roles include Critical Accounts Executive at Cisco, where Eric led high-level escalations and built cross-functional teams, and Senior Principal Business Critical Account Manager at Symantec, responsible for the customer experience of assigned accounts. Earlier positions include managerial roles at Tellabs and AT&T, focusing on team transformation, operational efficiency, and service improvement. Eric's foundational experience began with roles at IBM and Advantis, complemented by a Master's degree in Management and Organizational Behavior from Benedictine University and a B.A. in Political Science from Butler University.