Chrysanthi Gatidou

Chrysanthi Gatidou has a diverse work experience in customer success management, customer support, sales and marketing, and travel specialist roles.

From 2021 to the present, they worked as a Customer Success Manager at OKTO, where they successfully built and maintained long-term business relationships with key clients. Chrysanthi exceeded the team's annual goal of keeping client response rates above agreed service level agreements (SLAs). Chrysanthi also coordinated with the Sales and Product Departments to provide report analysis of trends in customer behavior and user experience every three months.

From 2020 to 2021, they worked as a Pandora Customer Support Agent at Teleperformance. Their responsibilities included after-sales customer support through various channels, handling complaints and inquiries, as well as resolving customer complaints. Chrysanthi also attracted potential customers by answering product and service questions.

In 2020, they worked as a Sales and Marketing Specialist at Extrapolitan. In this role, they were responsible for merchant network development, promoting sale packages (hop on/off tours), managing marketing materials, and assisting the payment team. Chrysanthi also served as a Staff Manager, recruiting and training employees.

From 2019 to 2019, Chrysanthi worked as a Travel Specialist at Booking.com. Their responsibilities included providing partner support on the business platform, creating monthly reports for partners, and assisting payment teams.

From 2015 to 2019, they worked at Athens Open Tour as a Sales and Marketing Specialist. Their role involved the development of the Athens Open Tour App for online bookings and payments, as well as managing the merchant network, promoting sale packages, and assisting the payment team. Chrysanthi was also responsible for sales tracking and creating weekly reports.

Chrysanthi Gatidou pursued their undergraduate studies in Environmental Science at the University of the Aegean from 2009 to 2013.