Leigh Breda

Leigh Breda is a seasoned Service Delivery Manager currently at Old Mutual Limited, with a wealth of experience in IT service management. Prior roles include Manager of the IT Service Desk at the University of Cape Town, where responsibilities included managing a skilled team, ensuring exceptional customer service, and overseeing projects. Additional experience as Major Incident Manager at Sanlam involved risk assessment and guidance for underwriters. As Team Lead at Sizwe Africa IT Group, Leigh managed desktop support and service desk operations, aligned processes with ITIL frameworks, and facilitated improvements in organizational strategies. Early career roles included support engineer positions at Multi-Media Computers and Gijima, focusing on infrastructure implementation and desktop support. Leigh holds multiple qualifications in Information Systems from the University of Cape Town, as well as various certifications in ITIL, project management, and IT governance.