Erin MacKay

Erin Mackay has extensive experience in customer strategy and care, currently serving as Senior Manager of Enterprise Voice of Customer at OLG since April 2019. Prior roles at OLG from August 2007 to April 2019 include Customer Strategy & Experience Manager and Manager of Customer Care, Digital. Prior to returning to OLG, Erin held the position of Customer Support Manager at Canadian Bank Note Company, Limited, where responsibilities included managing the service desk and Tier 1 support. Erin Mackay holds a Bachelor of Science in Computer Engineering from Lake Superior State University.