Eliza Lopes

Eliza Lopes is an experienced content analyst currently serving as an Analista Pleno de conteúdo Interno at Olist since July 2019, responsible for content creation, continuous improvement of knowledge bases, and process analysis to enhance decision-making. Previous roles at Olist include Analista de conteúdo Jr and Analista de atendimento ao cliente Jr, where Eliza developed skills in creating training materials and managing complex customer service cases. Earlier professional experiences include positions as Customer Success Manager at Olist, where engagement with clients was key, and as an administrativo assistant at Conta Condomínios, focusing on financial management and HR tasks. Eliza holds a degree in Administration from Pontifícia Universidade Católica do Paraná and a copywriting qualification from O Novo Mercado.