Ragu Kathiravelu

Ragu Kathiravelu's work experience includes a role as Global IT Service Manager at OLIVER Agency since 2020. Prior to that, they worked at ADVANZ Pharma from 2015 to 2019 as an IT Manager International, where they implemented improvements to the helpdesk system and increased the service level from 70% to 95% within three months. Ragu also achieved high user satisfaction ratings and first call resolution rates. From 2010 to 2015, they were an IT Manager at AMCo Pharmaceuticals, where they implemented a VoIP system, reduced costs for telephone calls and printer services, and successfully transferred business data during integration. Ragu served as a Senior IT Support at Mercury Pharmaceutical, Croydon from 2005 to 2010, where they completed various projects such as moving the Exchange Server from the UK to India and deploying laptops to replace desktops for 150 users. Additionally, they generated £17,500 in revenue for the organization from redundant IT assets. Prior to that, they held roles as an IT Training Administrator at New Horizons from 2002 to 2005 and as an IT Support Technician at Network Clinic from 2000 to 2002.

Ragu Kathiravelu holds a Master of Science (M.Sc) degree in Computer Science from Brunel University London. Ragu also has a Post Graduate Diploma in Computer Software Engineering from Thames Polytechnic, Greenwich. Their undergraduate degree is a Bachelor of Science (B.Sc) with Honors in Mathematics from the University of Jaffna, Sri Lanka. In addition, Ragu has obtained certifications in ITIL4 Foundation from AXELOS Global Best Practice in June 2019, and PRINCE2 2019\u00ae Foundation & Practitioner, also from AXELOS Global Best Practice, in June 2019.