Ivens Prates Telles Alves

Ivens Prates Telles Alves is the current head of product at Olivia AI. Ivens has held this position for 3 years and 9 months. Prior to this, they were the CTO of Sorte Online for 1 year. Ivens has a long history with the company Spring Global, where they worked for 9 years and 9 months. During their time there, they held several positions including VP of Operations, Head of Operations Brazil, Manager of the Operations CoE, and Manager of Product Development (R&D). In their role as VP of Operations, Ivens reported directly to the CEO and was responsible for managing global operations, including professional services and support, for customers all around the world. Ivens also created effective reports for the company board and ensured that financial targets were met in both implementation and recurring cost centers. As Head of Operations Brazil, Ivens was responsible for managing all operations in Brazil, including professional services and support, for customers in Brazil. Ivens also ensured that financial targets were met in both implementation and recurring cost centers. In addition, Ivens was responsible for creating a center of excellence (CoE) team to provide leadership, best practices, development processes, and training for the Operations team. The Agile Methodology was implemented on Spring during Ivens' time there, replacing waterfall and integrating all the team members to work together as a single company.

Each of these colleagues has a different title and area of focus, but they all work together to help Ivens Prates Telles Alves with their responsibilities as Head of Product.