Porchia Davis

Porchia Davis is a skilled Support Engineer II at Ollie since March 2023, bringing a solid background in technical operations and customer support from previous roles at Greenlight and GreenSky®. As a Technical Operations Engineer at Greenlight from February 2020 to January 2023, Porchia Davis conducted root cause analysis and implemented corrective actions utilizing tools such as Datadog, Mixpanel, MySQL, Jira, AWS, and Fullstory, while collaborating with the software development team to resolve software issues. Earlier experience as a Technical Support Specialist involved providing efficient technical support across various channels and assisting customers with registration. Porchia Davis began the career as a Customer Service Representative at GreenSky®, where responsibilities included managing loan applications and financing education.