Thiago Ferretti

Thiago Ferretti is an experienced IT professional with a strong background in service desk coordination and IT operations, currently serving as the ITOps and Service Desk Coordinator at OLX Brasil since June 2017. In this role, Thiago has contributed to the development of Joca, a virtual assistant utilizing NLU and machine learning through the ServiceNow platform, while also leading the Service Desk team during a significant growth phase following the ZAP + OLX integration. Previous positions include Service Desk Supervisor and IT Support Analyst, with responsibilities spanning from managing corporate infrastructure for security compliance to administering Windows Server Active Directory and other IT systems. Thiago's career also encompasses roles in Mac OS support at Modulo Security Solutions, high-complexity incident resolution at MEDGRUPO, and various IT roles at Petrobras spanning eight years, including system administration and technical support. Thiago holds an MBA in Leadership, Innovation, and Management 4.0 from Pontifícia Universidade Católica do Rio Grande do Sul and a degree in Information Technology Management from Estácio.