Anna Olichwier is a seasoned professional in customer service management, currently serving as the Senior Head of OLX Customer Service for Central and Southern Europe since February 2019. With a strong background at OLX, which includes roles as Head of Customer Service for multiple regions, Anna has effectively led customer service initiatives. Prior to OLX, Anna worked at IKEA Group, where responsibilities included enhancing customer relations and managing service teams. Experience also includes serving as a Key Account Manager at arvato Bertelsmann and various positions at easyJet airline's customer service call center, focusing on team performance and training. Anna holds an Executive MBA from Poznań-Atlanta and has completed studies at various esteemed institutions, including a Master's Degree in Culture Studies from Adam Mickiewicz University.
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