Mirra M. is a seasoned professional with extensive experience in complaint investigation and customer service within the financial sector. Currently serving as a Senior Investigator at OSBI since May 2023, Mirra M. previously held key roles at HSBC, including positions in the Client Complaints Office and as Manager of Escalated Complaints, where significant contributions were made to optimize customer experience and enhance complaint handling processes. Mirra M’s career at HSBC also included leadership roles in retail banking and contact center operations, demonstrating strong coaching and operational management skills. Early experience includes work as a Private Investigator Assistant and a Production Assistant, with educational qualifications from Université de Montréal and College Ahuntsic focused on Arts and Cinema.
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