Alfredo Gonzalez

Alfredo Gonzalez has extensive experience in account management and call center operations, currently serving as an Account Manager at Omcan since July 2018, where recognition as Sales Employee of the Year was achieved in 2023. Previously, from July 2014 to June 2018, Alfredo held various managerial positions at Teleperformance, culminating as Call Center Operations Manager, responsible for meeting client KPIs, enhancing employee morale, and ensuring operational compliance. Alfredo's earlier roles included Assistant Call Center Manager and Customer Service Supervisor, featuring a focus on performance management, staff development, and quality assurance. Alfredo holds a Bachelor of Business Administration from Universidad Centroamericana 'José Simeón Cañas'.