Pearl B.

Pearl B. has extensive experience in quality assurance and analysis, currently serving as a Senior Quality Control Analyst at Omega Healthcare Management Services Private Limited since May 2017. Responsibilities include participating in client calls to understand quality requirements, coaching employees to minimize errors, and generating daily QA reports. Previous roles include Audio Transcriber at QA World, Quality Assurance Specialist at Contact Solutions, and Senior Quality Assurance Analyst at UnitedHealth Group, where responsibilities encompassed monitoring calls, providing feedback, and identifying training needs. Pearl B. holds a Bachelor's degree in Bachelor of Science in Information Technology from the University of Southern Philippines Foundation.