Laurie Felicio

Laurie Felicio is currently a Customer Success Manager at Omi, where Laurie manages a client portfolio, optimizes and automates customer care, and tracks key KPIs. Previously, Laurie worked as a CMO at Baback and as Cheffe de projet CX BtoB et New Business at Randstad. Laurie also has experience in strategy and content creation, communication, and event management in various industries such as hospitality and automotive. Laurie holds a Master's degree in Management of Projects and Innovation from IAE Paris - Sorbonne Business School.