Ebba Östgårdh

Ebba Östgårdh has a diverse work experience in various roles and industries. Ebba started their career at Stampengruppen as a Customer Service Representative, where they were responsible for training new employees, handling invoice and refund inquiries, and providing technical support.

Ebba then moved on to Volvofinans Bank, where they worked as a Customer Service Representative and Coach, assisting private customers with financial matters such as savings, car loans, insurance, and managing multiple projects aimed at improving customer experience. Ebba also worked as a Handler at the Administration Group, where they dealt with leasing and fleet management for B2B customers, calculating costs and providing administrative support for fleets of various sizes.

Afterward, they joined Arval BNP Paribas Group as an Account Manager, handling international key accounts and overseeing large fleets of over 1300 cars for 35 clients.

Ebba then transitioned to the hospitality industry, working as an Assistant Front Desk Manager at Best Western Plus Grow Hotel and later as a Guest Relation Ambassador at At Six. In these roles, they ensured high-quality guest service, managed customer feedback across various digital and social channels, and developed and wrote guest surveys independently.

Currently, Ebba is working at Omniarch, where they hold the position of Content & CX Manager at STIGA Sports and Web Content Specialist at Hemköp. Previously, they were a Customer Experience Manager at Elcykelpunkten & GreenBenefits.

Overall, Ebba Östgårdh's work experience reflects their strong customer service skills, expertise in account management, and proficiency in content and customer experience management.

Ebba Östgårdh pursued their education in various institutions over the years. In 2013, they enrolled at Drottning Blankas Gymnasieskola and graduated in 2016 with a degree in Beteendevetenskap (Behavioral Science). In 2018, they attended IHM Business School for a short period, focusing on the field of Get Digital. More recently, in 2021 and 2022, they participated in the Google pour les pros program, specializing in UX-design.