Michael Cooper is a seasoned Call Center Training & Operations Specialist with over 20 years of experience in sales training and management. Currently serving as the Director of Training and Quality at OmniCare365, Michael has successfully implemented effective training programs that enhance sales skills and operational efficiency. Previously, they held various roles including Sr. Rate Manager at TRANZACT and Talent Development Manager at NexxLinx, where they consistently drove productivity and sales performance. Michael holds degrees in Biology and Chemistry from Judson University and studied Molecular Biology at Monmouth College. In their free time, they enjoy traveling, learning languages, and volunteering to teach English.
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