Founded in 2017, Omnichat is an omni-channel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion. 

Leveraging on our online-merge-offline(OMO) sales integration, gamified marketing automation, chatbots as well as customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experience and drive smart retail transformation. 

Headquartered in Hong Kong, with coverage in Taiwan, Singapore, Malaysia, Omnichat’s vision is to convert all visitors to customers through chat. The company has built a solid reputation in serving local and international retail and e-commerce brands.


*Omnichat is an Official WhatsApp Business Solution Provider of Meta and Silver Tech partner of LINE


Awards & Recognitions:
-	Watsons Hong Kong - Digital Strategic Partner Award (數碼策略合作夥伴大獎) of Watsons Health, Wellness & Beauty Award 2022
-	Marketing Interactive – Loyalty and Engagement Awards – Gold Award (Best Pandemic Response)
-	Marketing Interactive – Markies Awards – Silver Award (Best Use of Digital Solution)
-	Marketing Interactive – Markies Awards – Bronze Award (Best Idea – Customer Acquisition)
-	Smart Retail Tech Award 2022 (Technology Vendor) - Bronze Award - HKRMA 
-	Smart Retailing Award 2022 - Grand Prize for E-commerce Specialist - HKRMA
-	Retail Innovation Award 2022 – Best Retail Innovation (Product & Solution) – Gold Award - HKRTIA

E-Commerce

Retail

Omnichat

Alan Chan

Jerry Weng

Lily Yeung

Hailey Huang

Louis Yau

Pak Hui

Business Development and Marketing Team

Product Management and Development

Sales and Account Management

Software Engineering Team

Leadership Team

Omnichat

Org chart

Teams

Business Development and Marketing Team

Product Management and Development

Sales and Account Management

Software Engineering Team

Leadership Team

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