Jessica Métivier-O'Sullivan

Jessica F. is a skilled Technical Specialist at Apple, where responsibilities include diagnosing complex hardware and software issues and achieving high customer satisfaction rates. Jessica has experience as a Cybersecurity Analyst (SOC I) Apprentice at MiC Talent Solutions, Inc., and has served as an Information Technology Specialist 2 (Programming) in application and Java development for New York State agencies. As a Web Developer, Jessica has designed responsive web applications while optimizing performance using computer science principles. Previous roles include a Sales Advisor at H&M, managing inventory and processing transactions accurately, and a Student Assistant at the University at Albany, providing academic advisement and data entry support. Jessica holds two Bachelor's degrees in Computer Science and Criminal Justice from the University at Albany and John Jay College and a high school diploma in Computer Science from the Academy for Software Engineering.