Jessica Ison

Jessica Ison has a diverse background in technical support and customer service, currently serving as a Technical Support Supervisor at Omnidian since October 2022. At Omnidian, Jessica contributes to the mission of safeguarding investments in solar technology through 24/7 monitoring and maintenance support. Prior to Omnidian, Jessica held various roles at ADT from January 2021 to October 2022, including Instructor and Quality Assurance Account Manager, where responsibilities included training agents, improving sales, and enhancing service delivery. Experience also includes a Customer Success Manager position at Airbnb, where customer relations and call assessment were key focuses. Jessica’s early career involved customer service at Disney Dining and office management at Ison's Plumbing LLC, demonstrating a long-standing commitment to excellence in customer care and operational efficiency.