Lauren Tafoya

Lauren Tafoya has extensive work experience in the customer success field. Lauren is currently the Director of Customer Success at ON24, where they lead a team of Customer Success Managers and oversees $18M in midmarket accounts. Lauren'sresponsibilities include driving adoption, value realization, forecasting risk, and identifying growth opportunities. Lauren also coaches and supports their team while collaborating with Account Managers and leaders to develop save plays and process improvements.

Prior to their role at ON24, Lauren worked at Yello.co, where they held multiple positions. As the Director of Customer Engagement, they provided leadership and governance to Customer Engagement Operations. Lauren focused on driving continuous improvement within the Customer Success Organization by developing business plans, identifying root causes, and implementing process improvements. Lauren also served as the Manager of Customer Success, where they onboarded and developed a team of 9 members responsible for managing over 300 enterprise and strategic partnerships. Lauren played a key role in transforming the structure of the Customer Success responsibilities, combining the Account Management and CSM teams to fully own customer renewals. Additionally, they served as the Customer Success Team Lead, managing a small team of premier Customer Success Managers and supporting enterprise and strategic customers.

Prior to their time at Yello.co, Lauren worked at Careerbuilder Sourcing Solutions as a Senior Software Sales Executive. Lauren led B2B sales and consulting, working with companies on software and sourcing solutions for the pre-hire process. Lauren also held the role of Inside Sales Consultant at Careerbuilder Sourcing Solutions, where they focused on sales and customer consultations.

Overall, Lauren Tafoya has a strong background in customer success, sales, and leadership roles, consistently driving success and implementing process improvements.

Lauren Tafoya attended Indiana University Bloomington from 2002 to 2006, where they studied Nutrition Sciences. From 2006 to 2009, they pursued their Bachelor of Science degree in Nutrition at Dominican University.