Marcus Farrell

Marcus Farrell has a diverse work experience spanning different industries. Marcus is currently working as a Senior Customer Success Manager at ON24, a leading webinar marketing platform. In this role, they are responsible for optimizing demand generation, enhancing lead qualification, and accelerating sales pipeline opportunities through engaging webinars.

Prior to this, Marcus worked at Billtrust as a Relationship Manager (CSM) from 2020 to 2021. Here, they managed and retained the company's largest customers, conducted business review meetings with C-level executives, and acted as the voice of the customer internally. Marcus also identified upsell and cross-selling opportunities and focused on increasing customer satisfaction and retention.

From 2016 to 2020, Marcus worked at TIBCO as a Senior Customer Success Manager. Their responsibilities included managing and retaining around 65 accounts, assisting customers with onboarding, technical meetings, and support cases. Marcus also played a key role in upselling and expanding customer use cases and served as the TIBCO NPS program lead.

Before TIBCO, Marcus worked at MeetingOne, where they held the roles of Sales Account Executive and Customer Service Representative. Additionally, they gained sales experience as a Sales Advisor at DriveTime and completed a Paid Search Internship at Belcaro Group.

Overall, Marcus Farrell has a strong background in customer success management, sales, and marketing, with a focus on optimizing customer satisfaction, revenue growth, and retention.

From 2006 to 2010, Marcus Farrell attended the University of Northern Colorado, where they obtained a Bachelor of Business Administration (B.B.A.) degree with a focus in Marketing.