Odhiambo Perez

Odhiambo Perez is an experienced professional in customer service and quality analysis, currently serving as a Senior Partner Support Analyst at Onafriq since October 2021, where the focus is on analyzing aged tickets to mitigate trends in customer support issues. Prior experience includes roles as a Quality Analyst and Call Center Representative at Sportpesa, where responsibilities involved call monitoring and evaluating customer interactions for quality adherence. Additional experience includes similar roles at Kantar TNS and Kantar, highlighting a consistent track record of managing customer inquiries and developing quality assurance processes. Odhiambo holds a Bachelor of Arts in International Relations from the University of Nairobi and a DELF B2 in Business French from Alliance Francaise.