Onafriq
Odhiambo Perez is an experienced professional in customer service and quality analysis, currently serving as a Senior Partner Support Analyst at Onafriq since October 2021, where the focus is on analyzing aged tickets to mitigate trends in customer support issues. Prior experience includes roles as a Quality Analyst and Call Center Representative at Sportpesa, where responsibilities involved call monitoring and evaluating customer interactions for quality adherence. Additional experience includes similar roles at Kantar TNS and Kantar, highlighting a consistent track record of managing customer inquiries and developing quality assurance processes. Odhiambo holds a Bachelor of Arts in International Relations from the University of Nairobi and a DELF B2 in Business French from Alliance Francaise.
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Onafriq
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At Onafriq, we connect businesses to the continent through our global omnichannel payment network of networks. With a network spanning 40 African markets, Onafriq connects over 500 million mobile money wallets, 200 million bank accounts, and 300,000 agents in Nigeria, enabling domestic and cross-border disbursements and collections, card issuing and processing, agency banking, and treasury services. By connecting global and regional enterprises, mobile money operators, money transfer operators, banks, fintechs, global development organisations, and online and offline merchants, supported by world-class regulatory and compliance capabilities and a strong regional presence in 10 offices in Africa, and others in the UK, US, and China, Onafriq is ushering in a new era of access for people across the African continent and beyond. We unlock access across the continent. Multiplying every day, everywhere. Driving one interconnected economy online and offline. Changing lives, communities, countries and our continent. Because where there’s access, there’s growth. For more information, please visit www.onafriq.com or email us at info@onafriq.com