“Oncourse Home Solutions” is the new name for Homeowner Services Group.  We are a people-centric organization serving our 1.4+ million customers across the U.S.  A leader in the U.S. home warranty and home repair service industries, our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. 

Operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions, we partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset — their home. Our brands enjoy high customer satisfaction rates and are BBB-accredited with A and A+ ratings. 

We believe in giving our homeowners peace of mind with protection plans and on-demand services that simply work. Our 500 + employees align with the goal of being the most dedicated and customer-friendly organization in our industry. 

Our Oncourse Commitments

Commitment to Customers 
•	Deliver on every detail
•	Streamline for ease and clarity
•	Serve with care and respect

Commitment to Employees 
•	Attract, retain, and develop diverse talent at every level
•	Eliminate barriers and provide equal opportunity for all employees to grow and succeed
•	Address issues of systemic discrimination and bias through ongoing education, training, and awareness-building

Commitment to Community
•	Invest time and capital in the communities where we work and live
•	Form long-term relationships with organizations and nonprofits that help underrepresented groups
•	Participate in community efforts to eliminate barriers to and hardships of homeownership 

Our Values - We are SUPER!
•	Supportive. Records were meant to be broken
•	United. It’s all-in or nothing
•	Progressive: Change or be changed
•	Empathetic: Open minds and open hearts
•	Reliable: Show-up and follow-through 

We help our customers keep their lives, homes and budgets ONCOURSE.


Residential

Property Development

Property Management

Real Estate

Home Goods & Services

Oncourse Home Solutions

The Human Resources and Talent Acquisition team at Oncourse Home Solutions is dedicated to attracting, retaining, and developing a diverse workforce that mirrors its commitment to customer satisfaction. They implement strategic hiring practices, foster an inclusive workplace culture, and provide ongoing support and development opportunities for employees. This team plays a crucial role in ensuring that all staff members align with the company's values and commitments to community and customer service excellence.

Human Resources and Talent Acquisition

About

Team members