One Contact Inc
Mark O'neill has a wealth of experience in the client services industry, serving as the Director of Client Services at One Contact Inc since October 2007. Prior to that, he held positions at McKesson as a Patient Services Manager and at ClientLogic as an Operations Manager. Mark holds a Bachelor of Commerce degree in Economics from the University of Toronto, as well as a Master of Business Administration degree in Economics from the same university.
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One Contact Inc
Founded in 2005, One Contact Inc. is a specialized BPO (Business Process Outsourcing) solutions provider focused on delivering best-in-class omnichannel contact center and back office solutions. Our strength is in our ability to tackle challenging client support requirements that do not fit into traditional outsourcing environments. These challenges often stem from the specific agent skills required, duration of the project, the event or seasonal nature of the volumes, the requirements for coverage, service levels, the variety of contact types needing to be supported, or the telephony & system integration required to provide the support. Operating contact center locations in both Canada (Toronto) and the US (Reno, NV) OCI provides a flexible and scalable solution to meet the dynamic needs of clients that span Canadian and US, private and public sector clients while maintaining our PCI DSS 3.2 Level 1 certification. OCI support spans a variety of industries including Financial Services, Public Services, Investor Services, Consumer & Business Products & Services, and Retail but also a variety of touch points within each including customer service, upsell/cross sells, escalations & payments, technical helpdesk as well as early stage collections support.