Leona Williams

Leona Williams has extensive experience in customer service and administration, particularly within the housing sector. Currently serving in the Aftersales department at One Housing since November 2020, Leona previously held the position of New Homes Admin Manager at Peabody, leading a team to achieve customer-focused administration and defect resolution. Leona also worked as a New Homes Administrator at Peabody, enhancing stakeholder experiences and managing invoicing. Additional roles include Helpdesk & Estates Administrator at The Honourable Society of Lincoln's Inn, Customer Service Advisor at Hafod Housing Association Ltd, and various marketing and administrative positions at Punter Southall Group, where a commitment to effective communication strategies and compliance was demonstrated. Leona's educational background includes completion of studies at Cantonian High School from 1979 to 1984.