Lesley Sullivan

Lesley Sullivan is an accomplished Service Centre Manager at Cendris since February 2015 and has been with One Housing Group since 2003, currently serving as the Group Customer Contact Centre Manager. In this role, Lesley leads a team of 18, including 2 Team Leaders, to achieve exceptional service delivery while exceeding KPIs. Notably, the Contact Centre ranks in the upper quartile for performance metrics among similar organizations and is recognized for high customer satisfaction and efficient operations. Lesley's expertise includes managing change effectively, developing a Business Continuity plan, and implementing innovative service delivery strategies. Lesley holds 4 A Levels from Eccles Grammar and a BA Hons in Psychology and English Literature from Middlesex University.