Kate Hibbert is a seasoned professional with extensive experience in service delivery and account management. At Onecom from January 2019 to September 2023, Kate held multiple roles including Service Delivery Manager and Corporate Service Manager/Enterprise Account Manager, where responsibilities included managing the largest Enterprise clients, fostering relationships, driving customer satisfaction, and identifying sales opportunities. In addition, Kate led a team of Account Managers and Customer Service Agents, focusing on employee development and strategic procedure creation. Prior experience includes a role as a Showroom Sales Advisor at Homebase, which provided retail and customer service experience in a target-driven sales environment. Academically, Kate holds a Bachelor of Science in Criminology and Criminal Justice from the University of Portsmouth, where a dissertation earned the Alan Wright Dissertation Award for its innovation, and a Level 5 Diploma in Leadership and Management from HSDC Havant & South Downs.
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